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Q: Are all of your products handmade?
A: Yes! Every piece at Artovik is individually crafted with care and precision in our workshop. Because we work with natural materials like wood, each item features unique grain patterns and character, making your piece truly one of a kind.
Q: Will my item look exactly like the photos on the website?
A: Natural wood varies in color, grain, and texture. While we craft each product to match our design standards, slight variations are natural and part of the unique charm of handmade wooden goods.
Q: What is your return or refund policy?
A: Because our items are handcrafted to order, all sales are final. We do not offer returns, exchanges, or refunds for buyer’s remorse or minor natural material variations. Please double-check your order details before completing checkout.
Q: Can I cancel my order after it has been placed?
A: Orders can only be canceled within 12 hours of placement, provided production has not already started. Once processing or fabrication begins, orders cannot be canceled.
Q: What should I do if my item arrives damaged?
A: We pack every item securely, but if your order arrives damaged during transit, please contact us within 24 hours of delivery. Include your order number, clear photos of the damaged item, and photos of the box. We will review your request to send a replacement.
Q: How long will it take to craft and ship my order?
A: Since each piece is made by hand, our production time is typically [3–5 business days] before shipping. Once shipped, delivery times depend on your location and the carrier selected at checkout.
Q: Do you offer tracking for shipments?
A: Yes! As soon as your order ships, you will receive a confirmation email with a tracking number so you can follow its delivery.
Q: How should I care for my custom wooden items?
A: For indoor wooden items, wipe gently with a soft, dry micro-fiber cloth. Avoid harsh chemicals, direct heat sources, or excessive moisture/humidity to preserve the finish and integrity of the wood.