Privacy Policy

**Last Updated:** [2026-08-02]

At **Artovik** (artovik.com), accessible from https://artovik.com, protecting your personal information and privacy is one of our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable privacy laws, including **Québec’s Law 25 (Act respecting the protection of personal information in the private sector)**.

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### 1. Person Responsible for the Protection of Personal Information
In compliance with Québec’s Law 25, Artovik has designated a person responsible for overseeing the protection of personal information and handling privacy requests or inquiries:

* **Privacy Officer:** Francis Pageau / Personal Information Protection Officer
* **Email: Contact Page

### 2. Personal Information We Collect
We only collect personal information that is strictly necessary to provide our services and complete transactions. This includes:
* **Contact Information:** Full name, shipping address, billing address, email address, and phone number.
* **Transaction Details:** Products purchased, date of transaction, and communication history regarding your order.
* **Payment Data:** Payments are securely processed directly by our payment processor (**Stripe**). Artovik does not store or have direct access to your credit card or bank details.
* **Browsing Data:** IP address, browser type, operating system, and interaction with our website via essential cookies.

### 3. Purpose of Collection and Legal Grounds
Your personal information is collected for explicit and legitimate business purposes, including:
* Fulfilling and delivering your custom handcrafted orders.
* Communicating with you regarding your order status or customer support requests.
* Complying with legal, tax, and accounting obligations under Canadian and Québec law.
* Preventing fraud and securing our e-commerce platform.

### 4. Consent and Use of Cookies
By using artovik.com or placing an order, you consent to the collection and use of your personal information as described in this policy.

* **Essential Cookies:** Necessary for the functionality of our website (e.g., maintaining your shopping cart via WooCommerce).
* **Non-Essential Cookies:** We do not use non-essential tracking or marketing cookies without your explicit opt-in consent where required by law. You can adjust your cookie preferences through your web browser at any time.

### 5. Sharing and Disclosure of Personal Information
We **do not sell, trade, or rent** your personal information. We only share required data with trusted third-party service providers who assist us in operating our business under strict confidentiality standards:
* **E-Commerce & Website Hosting:** WordPress / WooCommerce.
* **Payment Processing:** Stripe (PCI-DSS compliant).
* **Shipping & Logistics:** Canada Post or other courier services solely for delivery purposes.

If personal information is transferred outside of Québec or Canada (e.g., cloud server infrastructure), we ensure adequate contractual safeguards are in place to protect your data.

### 6. Retention and Security of Data
* **Retention Period:** We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with applicable tax and legal retention periods (e.g., 6 years for business records in Canada).
* **Security Measures:** We implement appropriate physical, technical, and administrative security measures (such as SSL encryption and access controls) to protect your personal data against unauthorized access, loss, alteration, or disclosure.
* **Incident Response:** In the event of a security incident involving your personal information, we will take prompt remedial action and notify you and the *Commission d’accès à l’information du Québec* (CAI) if required by law.

### 7. Your Rights Regarding Your Data
Under Québec’s Law 25 and applicable privacy laws, you have the following rights:
* **Right to Access:** You have the right to request access to the personal information we hold about you.
* **Right to Rectification:** You can request that inaccurate, incomplete, or out-of-date information be corrected.
* **Right to Withdraw Consent / Erasure:** You may withdraw your consent to the use of your data or request deletion, subject to statutory retention requirements.

To exercise any of these rights, please contact our **Privacy Officer** at **[support@artovik.com]**.

### 8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be indicated by the “Last Updated” date at the top of this page.

### 9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact:
* **Email:** Contact Page
* **Website:** https://artovik.com